Lucky CoachTerms of service
Last updated: date of launch
Draft. A starting point in plain English. It needs a legal check, and the highlighted details filled in, before any customer relies on it.
1. The service
Lucky Coach is an app for HubSpot provided by legal name of the business. It reads the transcripts of recorded sales calls in your HubSpot account, scores them against a scorecard, and writes scores and coaching notes back to HubSpot. By installing it you agree to these terms on behalf of your organisation.
2. Your account
You need a HubSpot account and the authority to install apps on it. Lucky Coach only works on calls that HubSpot has recorded and transcribed, which depends on your HubSpot subscription and settings.
3. Recording, consent and your team
You are responsible for having a lawful basis to record and analyse your calls, for telling the people on those calls, and for telling your staff that their calls are scored, under UK GDPR and any other law that applies to you. You are responsible for how the scores and notes are used with your team.
4. Automated scoring
Scores, quotes and tips are produced automatically by an artificial intelligence service from the call transcript. They can be wrong, and a transcript can be inaccurate. Treat them as a guide for coaching, check the call itself where it matters, and do not use a score as the only basis for a decision about a person's employment.
5. Plans and payment
Plans and prices are shown on the pricing section. Paid plans are billed monthly in arrears for the calls scored. You can set a monthly cap. We will give at least 30 days' notice of a price change.
6. Availability
We aim to keep Lucky Coach running at all times but do not guarantee it. It depends on HubSpot's services and on the service that scores the calls; a change or outage at either can delay scoring. Calls missed during an interruption are scored when the service resumes, where they are still within 14 days.
7. No guarantee of results
Lucky Coach cannot promise that scores will rise or that sales will increase. "What a better score is worth" is an estimate from your own past deals. It shows a link between scores and wins, not proof that one causes the other.
8. Data
Your HubSpot data remains yours. How we handle it, including the use of an artificial intelligence service to score transcripts, is set out in the privacy policy.
9. Liability
Liability cap and exclusions to be drafted with legal advice.
10. Ending the agreement
You can stop at any time by uninstalling the app. Charges for calls already scored remain payable. We may suspend an account that misuses the service or does not pay.
11. Law
These terms are governed by the law of England and Wales.